Which term is described as the framework describing the way messages are sent and feedback observed?

• A. Patient/client needs
• B. Medical terminology
• C. Sender-message-receiver model
• D. Written communication skills

Answer: (C)

Effective communication relies on a message flowing from a sender to a receiver, who then provides feedback that the sender observes to confirm understanding. This loop—sender encodes a message, it’s transmitted through a channel, the receiver decodes it, and feedback is observed—best describes how messages are sent and feedback observed. That’s why this term fits the description: it encompasses both the act of sending the message and the means by which the sender learns whether it was understood. In health care, feedback helps the sender adjust the message until comprehension is clear. The other terms focus on separate aspects: patient/client needs are about what the person requires, medical terminology is the vocabulary used, and written communication skills relate to conveying information in writing rather than the full interaction process.